Privacy policy

This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 27th September 2012.

What we collect

We may collect the following information: name and job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Special privacy policy applied to the bilingual helpline:

1) Any information given by a client, or a potential client, be it oral, written or in any other format shall be treated as strictly confidential.

2) We will not knowingly divulge any information about our clients OR the information they have given us OR the work we have carried out for them unless ordered to do so by them in writing OR by a competent judicial authority.

3) In the unlikely event that two clients seek our help in any matter concerning the other one then we will only consider acting for either or both of them with the written agreement of both parties. If this agreement is not forthcoming then we will refuse to act for either party in the matter concerned. This refusal shall not be construed as breaking any obligation we may have in relation to the prepaid bilingual helpline service or any other service offered by us from time to time.

4) Anyone contacting us with a view to discussing the helpline service OR using the helpline service OR settling an invoice for the bilingual helpline service offered by us is confirming that they have read, understood and agreed to be bound by both this privacy policy and to our terms and conditions of service.

5) Our privacy policy may change from time to time. Please check this web site page to ensure you are up to date. The current privacy policy is dated Thursday 27th September 2012.

Infoline + 33 (0) 660 556 664
Breaking the language barrier